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Information About Delivery

We offer various delivery methods

To meet the different needs of our customers, we offer various delivery methods:

Standard delivery

Our standard delivery is carried out via the UPS courier.

Pallet delivery

We send pallet shipments through Raben or DPD.

Express delivery

If you need fast delivery, we offer express shipping via UPS Express Saver.

Cash on delivery orders

We offer our customers the option to order via cash on delivery. Thanks to our partnership with UPS, this is possible. However, this form of delivery is limited to packages weighing up to 30 kg and valued up to €3400 per package. Express cash on delivery delivery is also possible, but only after explicit confirmation of such a delivery.

Delivery within the European Union

As a European company, we deliver goods within the European Union without additional customs fees and taxes upon delivery. Moreover, legally registered companies within the European Union have the opportunity to make purchases at a 0% VAT rate. To take advantage of this option, it is necessary to register an account as a business, provide the correct EU VAT number, and select the 0% rate in the store. We strive to ensure that the delivery is as fast and as comfortable as possible for our customers. Should you have any questions or concerns, our customer service consultants are at your disposal.

Delivery outside the European Union

For deliveries outside the borders of the European Union, it is necessary to pay VAT and customs duties upon delivery. In our store, VAT is not added at the time of purchase. This condition particularly applies to the United Kingdom after Brexit, but also to other European areas such as Norway or Switzerland which are not members of the European Union.

Delivery Time

We offer different delivery methods and times to meet the various needs of our customers. Our standard delivery within the European Union usually takes 2 to 3 business days, but this time may vary depending on the destination. For express packages, the delivery time is usually 1 to 2 business days, allowing for quick and efficient order fulfillment.

Our Team

Our team works hard to ensure that shipments reach our customers as quickly as possible and are as safe and reliable as possible. If you have any questions or concerns, our customer service team is always ready to help and provide necessary information to provide our customers with the best possible service.